During the beta, payments are in cash directly between the Customer and the Professional, so any refund of the job price is paid by the Professional. Handy TT may adjust or refund its own fees when a dispute is resolved.
Quotation and site-visit fees cover the professional's time to assess your job. If no work proceeds, these fees are generally non-refundable unless a dispute is resolved in your favour.
Disputes about job quality, cancellation penalties or refunds can be raised in-app within 30 days and are reviewed by our support team.
Warranty note: if the same issue recurs within 30 days of completion, no new site-visit fee applies for a return visit on that issue.
Contact: handyttapp@gmail.com